The ACSI measures customer satisfaction across many industries using a 100-point scale. The FCC map identifies 114 million locations where fixed broadband could be installed, including both residences and businesses.
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The percentage drops to 29 percent when including only fiber services that offer gigabit download speeds and at least 100Mbps upload speeds. In terms of availability, the Federal Communications Commission broadband map indicates that about 38 percent of US residents can get fiber. The top wireline phone companies had 30.8 million Internet subscribers including both fiber and slower DSL. According to data from Leichtman Research Group, the top US cable companies had 76.2 million broadband subscribers by the end of Q1 2023. But cable companies dominate the US broadband market. One reason that customers like fiber is that it offers higher upload speeds than cable and other technologies. As such, non-fiber ISP services remain an attractive option for many customers and should not be overlooked by providers." "That said, with well over half of US households lacking access to fiber internet, availability remains a sticking point. "Across the entire customer experience, fiber service shows a strong advantage-from data transfer speed and service reliability to touchpoints like call centers and websites," Forrest Morgeson, ACSI director of research emeritus and a marketing professor at Michigan State University, said in a press release announcing the ACSI's latest research. Played out in front of more than 620 attendees at the ICC in Sydney, creating the largest ever in-person audience for the market’s leading gender diversity and inclusion (D&I) awards program.Getty Images | Yuichiro Chino reader comments 204 withįiber-to-the-home Internet service is the clear favorite of US broadband users, but unfortunately most people in the US have no access to the technology, the American Customer Satisfaction Index said today. The program honours female excellence across all stages of the technology ecosystem.
The entire Australian ICT ecosystem came together under the ARN roof to set the industry benchmark for female achievement and accomplishment during the Women in ICT Awards (WIICTA) in 2023.
In Pictures: WatchGuard Technologies A/NZ Partner Summit Australian channel celebrates Women in ICT Awards 2023 WatchGuard Technologies held its regional Apogee partner conference in Phuket, Thailand, earlier this month, which included its Australia and New Zealand (A/NZ) Partner of the Year Awards for 2022. Female leaders honoured at ARN Women in ICT Awards in 2023 In Pictures: WatchGuard Technologies A/NZ Partner Summit Following an intensive judging process, 23 winners were selected across eight categories, in addition to 11 highly commended acknowledgements. In total, 230 finalists were honoured from a pool of over 120 organisations and more than 390 nominations. Slideshows Female leaders honoured at ARN Women in ICT Awards in 2023ĪRN is proud to announce the winners of the Women in ICT Awards (WIICTA) in 2023, honouring female excellence within the technology channel following an industry-defining celebration in Sydney.
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